Refunds & Returns

Last updated: August 2026

Our 14-day return policy

We give you 14 days from the day your order arrives to change your mind and send it back. This is our own policy, offered because we would rather you bought with confidence. Switzerland has no statutory cooling-off period for online orders, so we want to be straight with you: this is a promise we make, not a right the law gives you.

To start a return, email theteam@magneticscreens.ch with your order number within those 14 days. Once we reply with the return address, you have a further 14 days to send the goods back.

What you get back

We refund the price you paid for the goods, using the same payment method you used, within 14 days of the return reaching us. You pay the cost of sending it back, and the original delivery charge is not refunded on a change of mind.

The screen needs to come back in a condition we can resell. Unrolling one and offering it up to the window is completely fine, and we expect you to do that. Cutting it to size is not, because at that point nobody else can use it.

Screens made to your measurements

If we make a screen to measurements you give us, for example through our quote service, it is made for your window and nobody else's. Our 14-day change-of-mind policy does not apply to it once we have started making it, and we say so on the quote form before you order. A standard size that you cut down yourself at home is a different thing: those keep the full 14 days until you cut them.

This does not affect your rights if a made-to-measure item is faulty. Those are set out below and we honour them either way.

If something is faulty

This part is not a policy, it is the law. Under the warranty for defects in the Swiss Code of Obligations (Art. 197 to 210 OR) we are liable if what we send you is defective or not as described. The limitation period is two years from delivery (Art. 210(1) OR), and on a sale to a consumer it cannot be shortened below that (Art. 210(4) OR).

Please check your order when it arrives and tell us about any defect as soon as you find it, which is the notification duty in Art. 201 OR. Contact us and we will put it right at no cost to you, and we cover return postage on faulty items.

How to start a return

Email theteam@magneticscreens.ch with your order number and tell us whether you are changing your mind or reporting a fault. We reply with the return address and the next step. Please do not send anything back before you hear from us, so your parcel does not go astray.

If we cannot agree

Contact us first and we will do our best to sort it out directly. Switzerland has no general consumer arbitration scheme for online retail, so if a dispute cannot be resolved between us it goes to the ordinary Swiss courts. As a consumer you may bring a claim at the court for your own place of residence. The Swiss consumer protection organisations, among them the Stiftung für Konsumentenschutz, publish free guidance on your options.